Public administration and governance
The Commonwealth advances good governance by helping members to build public service capacity, strengthen their public institutions and improve service delivery. Research in this area includes decentralisation, local government reform, legislation and financing, e-governance, public expenditure management, public–private partnerships and promoting good governance.
Growth and Success through e-Governance: Best Practice from Cyprus and Malta
Explores the experience of two states, Cyprus and Malta that pioneered the electronic delivery of public services. This book outlines the concerns associated with e-governance, including a synopsis of issues and experiences, and a comparison of e-governance efforts in Cyprus and Malta. It is intended for senior policy-makers in government.
Managing Change in Local Governance
For senior managers in local government, policy makers in ministries of local government, and students and researchers in public administration with an interest in local government issues.
Current Good Practices and New Developments in Public Sector Service Management
This is an update to the 1996 portfolio and continues to provide a framework for building and sustaining effective public service organisations, based on current good practice and the wide experience of senior public sector managers throughout the Commonwealth.
Public Sector Reform in Developing Countries: A Handbook of Commonwealth Experiences
A country-by-country synopsis of the public sector reform programmes in 40 Commonwealth developing countries, with a profile of each country and an outline of the reform initiatives, implementation processes, achievements and problems encountered.
Empowering the Customer: The Citizen in Public Sector Reform
This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients’ charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.
Promoting Good Governance: Principles, Practices and Perspectives
This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance is linked with institutionalised values such as democracy, observance of human rights and greater effectiveness of the public sector.
Designing Performance Appraisals: Assessing Needs and Designing Performance Management Systems in the Public Sector
This is an examination of the ways and means of designing performance appraisal systems as a result of the public sector reforms taking place in many Commonwealth countries. It looks at ways of designing and institutionalizing performance management measures.
Fighting Corruption, Promoting Good Governance
This book presents A Framework for Commonwealth Principles for Promoting Good Governance and Combating Corruption, endorsed by Heads of Government in Durban in 1999. It presents the expert group's findings, examining the nature of corruption and proposing actions at national and international level.
Redefining Management Roles: Improving the Functional Relationship between Ministers and Permanent Secretaries
A study of the functional relationship between ministers and permanent secretaries. It highlights the problems they face in the management and reform of the public service and redefines their role and responsibilities. Includes case studies of Britain, Canada, and Trinidad and Tobago.
Personnel Records: A Strategic Resource for Public Sector Management
In providing some firm ground on which those public servants, who are faced with the challenge of public service reform, can stand while assessing the options available, the Public Service Thematic Series marks a milestone in the debate concerning specific areas of management of the public service.
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