Privacy policy

Online privacy practices

Your right to privacy is important to us

This note describes our privacy policy and by visiting this site you accept the practices described here.

We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.

Trading from our website

Making sure you can buy safely online is a priority for us and we have made strenuous efforts to ensure that store security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information.

When you order goods from us, we will store the following information about you:

  • Your name
  • Your email address
  • Your phone number
  • Details of your order(s)
  • The delivery address(es) for your order(s)
  • Your billing address(es)

We may contact you regarding your order, but once your order has been fulfilled we will only contact you again in the future if we have your consent to do so. If you provide this consent, you will always be given the chance to withdraw it in the future.

All payments by credit card over the internet are processed through a secure server by Paypal. We do not handle your credit card information, or hold any customer credit card details on any of our servers or on premises that are owned or occupied by us. Paypal’s privacy policy can be accessed on their website.  

Whilst we take every precaution to protect the information you supply, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we make no warranty as to the security of any information you transmit to us. You transmit information to us at your own risk.

We have no desire to infringe your privacy while using our site and we will never provide your personal information to anyone else. Companies perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail, etc. They have access to personal information needed to perform their functions but may not use it for other purposes.

The Secretariat will release personal information where it believes such release is appropriate to comply with the law, enforce or apply our Terms and Conditions and other agreements, or protect the rights, property or safety of the Secretariat or users, or others.


We use cookies on our website to provide certain functionality. If you ask us to remember books that you are interested in, or your accessibility preferences we will use a cookie to help us store that information.

We also use cookies for collecting information about usage of the bookshop website so that we can better understand our customers’ needs. We also use cookies to understand how people use our website when visiting from our email campaigns. 

To learn more about cookies and how to manage them, visit the About Cookies website.

Further information on data protection and personal privacy

For further information please email:

Or contact:

Publications Section
Commonwealth Secretariat
Marlborough House
Pall Mall

Information on the Data Protection Act 1998 is also on the Information Commissioner's website.

Use of this Site is subject to our Terms and Conditions

Privacy Policy of the Commonwealth Secretariat

Version: September 2014