Managing the public service series

A strong and achieving public service is a necessary condition for a competitively successful nation. This series maps current and emerging best practices in public service management from across the Commonwealth. It draws on the experience of practitioners, managers and policy-makers to point the way to practical strategies for improvement.

Series title: Managing the Public Service: Strategies for Improvement Series
Number within series: 18
Publication date: 5 July 2011
Format: E-book (PDF), Paperback

This publication reviews the effects of the reforms implemented under the ‘new public management’ programme on the roles and conditions of service of permanent secretaries and directors in the Cook Islands, Papua New Guinea, Samoa, Tonga and Vanuatu.

Series title: Managing the Public Service: Strategies for Improvement Series
Number within series: 17
Publication date: 9 May 2011
Format: E-book (PDF), Paperback

This publication reviews the effects of the reforms implemented under the new public management programme on the roles and conditions of service of permanent secretaries and directors in Belize, Guyana, Jamaica and St Lucia.

Series title: Managing the Public Service: Strategies for Improvement Series
Number within series: 16
Publication date: 1 November 2010
Format: E-book (PDF), Paperback

This publication reviews the effects of the reforms implemented under the new public management programme on the roles and conditions of service of permanent secretaries and directors in Botswana, Ghana, Uganda and Zambia.

Series title: Managing the Public Service Strategies for Improvement Series
Number within series: 15
Publication date: 1 May 2006
Format: Paperback

For senior managers in local government, policy makers in ministries of local government, and students and researchers in public administration with an interest in local government issues.

Contributor: Victor Ayeni
Series title: Managing the Public Service: Strategies for Improvement Series
Publication date: 1 January 2001
Format: Paperback

A country-by-country synopsis of the public sector reform programmes in 40 Commonwealth developing countries, with a profile of each country and an outline of the reform initiatives, implementation processes, achievements and problems encountered.

Contributor: Victor Ayeni
Series title: Managing the Public Service: Strategies for Improvement
Publication date: 1 January 2001
Format: Paperback

This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients’ charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.

Contributor: Sam Agere
Series title: Managing the Public Service: Strategies for Improvement Series
Publication date: 1 January 2000
Format: Paperback

This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance is linked with institutionalised values such as democracy, observance of human rights and greater effectiveness of the public sector.

Contributor: Sam Agere, Noella Jorm
Series title: Managing the Public Service: Strategies for Improvement Series
Publication date: 1 January 2000
Format: Paperback

This is an examination of the ways and means of designing performance appraisal systems as a result of the public sector reforms taking place in many Commonwealth countries. It looks at ways of designing and institutionalizing performance management measures.

Contributor: Sam Agere
Series title: Managing the Public Service Strategies for Improvement Series
Number within series: 10
Publication date: 1 January 1999
Format: Paperback

A study of the functional relationship between ministers and permanent secretaries. It highlights the problems they face in the management and reform of the public service and redefines their role and responsibilities. Includes case studies of Britain, Canada, and Trinidad and Tobago.

Series title: Managing the Public Service Strategies for Improvement Series
Publication date: 1 January 1996
Format: Paperback

This publication examines the difficulties countries encounter when they retain a centralised model of personnel management in the public service, which can cause strained relationships between the key actors involved.