Managing the public service series
A strong and achieving public service is a necessary condition for a competitively successful nation. This series maps current and emerging best practices in public service management from across the Commonwealth. It draws on the experience of practitioners, managers and policy-makers to point the way to practical strategies for improvement.
The Contract System of Employment for Senior Government Officials: Experiences from the Pacific
This publication reviews the effects of the reforms implemented under the ‘new public management’ programme on the roles and conditions of service of permanent secretaries and directors in the Cook Islands, Papua New Guinea, Samoa, Tonga and Vanuatu.
The Contract System of Employment for Senior Government Officials: Experiences from the Caribbean
This publication reviews the effects of the reforms implemented under the new public management programme on the roles and conditions of service of permanent secretaries and directors in Belize, Guyana, Jamaica and St Lucia.
The Contract System of Employment for Senior Government Officials: Experiences from Africa
This publication reviews the effects of the reforms implemented under the new public management programme on the roles and conditions of service of permanent secretaries and directors in Botswana, Ghana, Uganda and Zambia.
Managing Change in Local Governance
For senior managers in local government, policy makers in ministries of local government, and students and researchers in public administration with an interest in local government issues.
Public Sector Reform in Developing Countries: A Handbook of Commonwealth Experiences
A country-by-country synopsis of the public sector reform programmes in 40 Commonwealth developing countries, with a profile of each country and an outline of the reform initiatives, implementation processes, achievements and problems encountered.
Empowering the Customer: The Citizen in Public Sector Reform
This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients’ charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.
Promoting Good Governance: Principles, Practices and Perspectives
This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance is linked with institutionalised values such as democracy, observance of human rights and greater effectiveness of the public sector.
Designing Performance Appraisals: Assessing Needs and Designing Performance Management Systems in the Public Sector
This is an examination of the ways and means of designing performance appraisal systems as a result of the public sector reforms taking place in many Commonwealth countries. It looks at ways of designing and institutionalizing performance management measures.
Redefining Management Roles: Improving the Functional Relationship between Ministers and Permanent Secretaries
A study of the functional relationship between ministers and permanent secretaries. It highlights the problems they face in the management and reform of the public service and redefines their role and responsibilities. Includes case studies of Britain, Canada, and Trinidad and Tobago.
Redrawing the Lines: Service Commissions and the Delegation of Personal Management
This publication examines the difficulties countries encounter when they retain a centralised model of personnel management in the public service, which can cause strained relationships between the key actors involved.
- Agriculture Expand or collapse me
- Democracy and elections Expand or collapse me
- Debt and finance policy
- Economic development Expand or collapse me
- Education, gender and health Expand or collapse me
- Law and human rights Expand or collapse me
- Public administration and governance Expand or collapse me
- Small states Expand or collapse me
- Trade Expand or collapse me
- Youth policy