e-Governance in Small States
ICTs can create digital pathways between citizens and governments that are affordable, accessible and widespread. This offers the opportunity for developing small states to leapfrog generations of technology when seeking to enhance governance or to deepen democracy through promoting the participation of citizens in processes that affect their lives and welfare.
For small developing countries, especially those in the early stages of building an e-Government infrastructure, it is vital that they understand their position in terms of their e-readiness, reflect upon the intrinsic components of an e-Governance action plan, and draw lessons from the success and failures of the various e-Government initiatives undertaken by other countries, developed or developing.
This book aims to strengthen the understanding of policy-makers by outlining the conditions and processes involved in the planning and execution of e-Government projects.
List of tables, figures and boxes
Abbreviations and acronyms
About the authors
1. Introduction to e-Governance by Omer Awan, Maryam Amin and Katherine Kirkby
1.1 Defining e-government and e-governance
1.2 Why e-governance? – Linking ICTs with governance
1.2.1 ICTs and increased transparency
1.2.2 ICTs and improving public service delivery through monitoring and feedback
1.2.3 ICTs and increasing citizen-led government accountability and responsiveness
1.3 Complexity of e-governance – is it all about ICTs?
1.3.1 Political commitment and responsiveness
1.3.2 Capabilities and motivation for citizen participation
1.3.3 ICT infrastructure
1.3.4 Organisational partnerships
1.4 Governance before e-governance
1.5 Developing e-governance initiatives – two basic pillars
1.5.1 National ICT strategy
1.5.2 E-governance strategy
1.5.3 Stages of e-governance
2. e-Governance in Small States by Omer Awan
2.1 Why e-governance in small states?
2.1.2 Susceptibility to natural disasters and income volatility
2.1.3 Limited institutional capacity
2.1.4 Importance of improved governance for small states
2.2 E-governance prerequisites for small states
2.2.1 Situational analysis and standardisation
2.2.2 Will (political and leadership)
2.2.4 Financial viability
2.2.5 Technology-rich human capital
3. e-Governance Management – Critical Success Factors by David Spiteri Gingell
3.1 A clear vision
3.2 Political leadership
3.3 Administrative leadership
3.3.1 Corporate governance framework
3.4 Consultation with stakeholders
3.4.1 The working group
3.4.2 Public consultation
3.4.3 Final draft
3.5 Financing e-government
3.6 E-governance monitoring and evaluation
3.7 ICT capacity building
3.7.1 Short-term strategies
3.7.2 Long-term strategies
3.7.3 IT in primary and secondary education
3.7.4 IT in higher institutions
3.7.5 IT in government
3.8 Conclusion: keys to overcoming challenges
4. Government Process Re-engineering by Tony Ming
4.1 What is GPR?
4.2 Why is GPR necessary?
4.3 GPR methodology
4.3.1 Impetus for change
4.3.2 Mapping current processes
4.3.3 Re-designing processes
4.3.4 Evaluating and selecting suitable projects
4.4 Management of GPR
4.5 Change management
4.6 Communications management
4.7 Where GPR has brought results
4.7.4 Lessons learned
4.8 GPR and governance
5. e-Governance Implementation by David Spiteri Gingell
5.1 Legislative, regulatory and policy components
5.1.1 E-commerce legislation
5.1.2 Data protection and privacy legislation
5.1.3 Computer misuse legislation
5.1.4 Liberalisation of the telecommunications sector
5.2 Development of ICT architecture and standards
5.2.1 The provision of electronic mail and internet access to government employees
5.2.2 Enterprise architecture
5.2.3 Design of interoperability standards
5.2.4 Development of a government central portal
5.2.5 Transactions and e-services
5.2.6 The need for redundancy and consolidation
5.3 ICT infrastructure
5.3.2 National internet exchange
5.3.3 Call centre provision of e-services
Annex 5.1 Enterprise architecture frameworks
Annex 5.2 Securing government interoperability
6. Emerging Directions in e-Government by Naveed Somani
6.1 What is m-government?
6.2 Why m-government?
6.3 M-government in small states
6.4 Implementing m-government
6.5 Adoption factors
6.6 Financing m-government: multi-stakeholder partnerships
6.7 What is cloud computing?
6.8 Why cloud computing?
6.9 Key adoption factors
6.10 Cloud migration
6.11 Mobility now, cloud later
Anthony Ming (Editor)Anthony Ming is ICT Advisor at the Commonwealth Secretariat. Tony previously occupied a series of senior management positions in the Ontario Government and lectured at York University, Toronto, Canada for over 20 years. He is Managing Editor for the Taylor and Francis journal Information Technology for Development.
Omer Awan (Editor)Omer Awan is a Programme Officer at the Commonwealth Secretariat. Previously he worked as Assistance Professor & Research Associate at Iqra University, Islamabad, Pakistan.
Naveed Somani (Editor)Naveed Somani is an ICT researcher with the Commonwealth Secretariat.
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