Designing Performance Appraisals

Assessing Needs and Designing Performance Management Systems in the Public Sector

Paperback: £60.00
978-0-85092-630-9

Designing Performance Appraisals
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Contributors: Sam Agere, Noella Jorm
Series Title: Managing the Public Service: Strategies for Improvement Series
Publication date: 1 January 2000
Size: 240mm x 156mm
ISBN: 978-0-85092-630-9
Pages: 170

Many organisations in public service are under pressure to improve their performance and achieve set goals and objectives.

Through case studies in Barbados, Samoa and Tonga this book shows how to measure performance in the delivery of service to the public. It shows how to conduct a needs assessment in the ministries, how to design an appropriate appraisal system, how to train the people who will be using it, and how to integrate it into the public service machinery.



ContentsExpand or collapse me

Introduction

Socio-Economic and Organisational Environment
The effects of globalisation
Global governance and the role of the state
Productivity improvements
Performance measurement as a deterrent to corruption
The challenge to managers

The Disintegration of the Pre-Independence Appraisal System

The Pressures for Change

Performance Management: Ends or Means
Underlying assumptions to the design of the instrument
Effective and meaningful performance measurement

Needs Assessment
Analysing the environment
Evaluating the status of the current performance system
Constraints and prescribed requirements for a new system

Designing the System
Understanding performance management
Considering performance development and system types
Path to performance management
Putting it all together- a flexible, best practice performance
management model
Developing performance management system objectives
Selecting components for the new system

Implementing the System
Defining ownership and resources
Developing an implementation plan
What to include in the project plan
Communication is important

Performance Management Training
The key role of training in successful implementation
Performance management sensitisation training
Training of trainers and implementation staff
Training of managers/supervisors and employees
Integration of performance management training into the ongoing
training curriculum

Institutionalisation of the Performance Management System
Maintenance and monitoring
Evaluation
Monitoring outcomes

Case Studies
Barbados
Samoa
Tonga